Privacy Policy

Introduction

tloxorelsmyx ("we," "our," or "us") is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our video and animation services.

This policy applies to all personal information collected, used, or disclosed by tloxorelsmyx in the course of our business operations in Canada.

Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, request services, or interact with our website. This may include:

  • Name and contact information (email address, phone number, mailing address)
  • Business information and project requirements
  • Messages or content you submit through our contact forms
  • Payment information (processed securely through third-party payment processors)

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and usage patterns through cookies and similar technologies. This information helps us improve our website functionality and user experience.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide, maintain, and improve our video and animation services
  • To respond to your inquiries and process your service requests
  • To communicate with you about our services, including sending you information about our offerings (with your consent, where required by CASL)
  • To process payments and manage our business relationship with you
  • To comply with legal obligations and protect our legal rights
  • To analyze website usage and improve our website functionality

We will only use your personal information for the purposes for which it was collected, unless we obtain your consent to use it for other purposes or as required by law.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

Your Rights Under Canadian Privacy Law

Under PIPEDA and other applicable Canadian privacy laws, you have the following rights regarding your personal information:

  • Right to Access: You have the right to access the personal information we hold about you and to request copies of such information.
  • Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
  • Right to Withdraw Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
  • Right to Complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.
  • Opt-Out Rights: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days, as required by Canadian privacy law.

Consent

By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely destroy or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Privacy Officer
tloxorelsmyx
42 Hubbell St, Brockville, ON K6V 4K3, Canada
Phone: +1 613-914-2314
Email: writetous@tloxorelsmyx.world

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada at:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca